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FAQ - Frequently Asked Questions

 + Are you Licensed and Insured? 

   ~ YES! We can provide proof upon request. We carry a liability policy for your protection.

+ Do I have to sign a contract?

    ~ No! We have only a non-compete agreement and a service agreement that we have you sign when you hire us. Of course, we do hope you will be respectful and give us proper notice if you do need to cancel or reschedule.

+ What are the payment options?  

    ~ Payment can be made directly by the link provided on your invoice. Our preferred payment method is ACH via your checking account, but we also accept Apple Pay, Visa, Mastercard, Discover, and American Express.

+ What is your cancellation policy? 

    ~ Let us know 48 hours before the start of your appointment to avoid a late cancellation fee. This fee covers our technician's time, gas, and resources spent/lost.

+ Are you pet friendly? 

    ~ YES! We love all furry friends provided they are kind to us. If you suspect they may be disruptive or aggressive to our staff, please find other accommodations. Please also let us know any other important information regarding your pets. Escape artist? ;)

+ Do you offer green cleaning? 

    ~ YES! It’s important that we keep you, your family, your pets, and our staff as safe and healthy as possible. We want to keep the environment healthy and free of toxins. Exposure to chemicals and toxins can potentially cause irreparable damage to our bodies, water, air, and ecosystem.

+ Do you provide your own cleaning tools and supplies?  

    ~ Yes. We provide everything we need to clean your home, including vacuums, mops, and cleaning products. However, we ask that each homeowner provides their own toilet brush for us to use and keep at your home. If you have any preferred products (natural) or would like us to use your vacuum, (provided it is not extremely heavy), just let us know.

+ How do I request an estimate? 

    ~ CLICK HERE to fill out our form, and we will contact you to set up an in-home estimate or a Zoom call, whichever you prefer. You can always call/email us at any time.

 + Do I need to be at home during my cleaning? 

    ~ No. Many of our clients are comfortable providing us with a key or garage code. We take every precaution to keep this confidential and secure. Otherwise, you can provide us with another method that works best for you.

 + Do I need to do anything to prepare for my cleaning? 

    ~ Ensuring that as many surfaces and floor spaces are as exposed and clear as possible will assist us in cleaning those surfaces.

 + Who will be cleaning my home?  

   ~ We have solo cleaners and teams of two to accommodate both our employees and you, our VIP! The same person/team will clean your home each time ensuring a consistent clean every time!

 + How do I know what is cleaned at each appointment? 

    ~ Please see our Services page to view a checklist of what will be cleaned with the service you choose.

 + Am I expected to tip my cleaning techs? 

    ~ No, it is not expected, but it is greatly appreciated for their hard work. Tipping from 5% - 20% of the service price is not required but is always a blessing and cherished.

 + What if I’m unhappy after a cleaning? 

    ~ We always do our best to ensure that your home is sparkling clean and to your satisfaction. Our team is trained extensively and we provide ongoing training and education. If there is something that we missed or didn’t clean to your satisfaction, please let us know within 24 Hours and we will be back within 48 hours to correct the issue.

 + What if something in my house is broken while cleaning? 

    ~ While we always take great care while cleaning your home, accidents do occasionally happen. Our cleaning teams are trained to report all damage to our office immediately, and we will contact you to discuss repairs, replacement, or reimbursement.

 + Do you have a Referral Discount? 

    ~ YES! Please fill out our contact form to request a referral code.

 + Do you offer Gift Certificates? 

    ~ COMING SOON!

 

Additional Questions?  We are happy to answer any other questions you may have. Please CONTACT US

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